Privacy Policy

I.Information We Collect

We collect information in a few simple ways:

• Information you give us — your name, email address, phone number, shipping and billing address, and any details you share with us through contact forms, order notes, or customer support.
• Order and payment information — details of items purchased, order value, and transaction status. Card and UPI details are handled directly by our secure payment partners; we do not store your full payment credentials on our servers.
• Information collected automatically — device type, browser, IP address, pages viewed, and how you interact with our Site, gathered through cookies and similar technologies.
• Information from third parties — such as when you sign in using a social account, or through analytics and advertising partners described below.

II.How We Use Your Information

We use the information we collect to:

• Process, pack, and deliver your orders, and keep you updated on their status
• Respond to your questions, requests, and customer support messages
• Send order confirmations, shipping updates, and — only with your consent — offers, new launches, and seasonal collections
• Improve our Site, our scent library, and your overall shopping experience
• Detect and prevent fraud, abuse, or unauthorised activity
• Meet our legal, tax, and accounting obligations

III.Cookies & Tracking Technologies

Like most online stores, we use cookies and similar technologies to remember your cart, keep you signed in, understand how visitors use our Site, and — where you've consented — show you relevant offers on other platforms. This may include tools such as Google Analytics and Meta (Facebook/Instagram) Pixel.

You can control or disable cookies through your browser settings at any time. Doing so may affect how smoothly some parts of the Site work, such as your saved cart.

IV.Payments & Third-Party Services

Payments on our Site are processed by trusted third-party payment gateways (such as Razorpay, PayU, or similar providers), and orders may be shipped through third-party courier partners. These providers receive only the information necessary to complete your transaction or delivery, and are bound by their own privacy and security policies.

V.Sharing of Information

We do not sell, rent, or trade your personal information. We only share it with:

• Service providers who help us run our business — payment gateways, courier partners, email/SMS tools, and website hosting
• Legal or government authorities, where required by law or to protect our rights, customers, or property
• A successor entity, in the unlikely event of a business transfer, merger, or acquisition — with the same commitments to your privacy carried forward

VI.Data Security

We take reasonable technical and organisational measures — including secure servers and restricted access — to protect your information from unauthorised access, alteration, or loss. However, no method of transmission over the internet is completely secure, and we encourage you to keep your account details confidential.

VII.Your Rights & Choices

You may, at any time:

• Request access to, correction of, or deletion of your personal information
• Unsubscribe from marketing emails using the link at the bottom of any email
• Ask us to explain how a particular piece of your information is used

To exercise any of these, simply write to us — details are below.

VIII.Children's Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us so we can remove it.

IX.Changes to This Policy

We may update this Privacy Policy from time to time as our Site and services evolve. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

X.Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we'd love to hear from you.